Isn’t it time you got some Service for your money?
Customer service is a key factor for selecting your supplier for both equipment and ongoing maintenance, we get it. We understand that installation of machines and full after sales service back up just as essential to your business as having the right machine for your products. It’s about what you need, when you need it.
What if you could rely on your service company to be totally transparent and trustworthy, and look after your machines as if they were their own? To deliver exactly the service level you need and can afford with no hidden extras.
Kern’s highly trained and experienced service engineers support hundreds of machines right across the UK, offering invaluable peace of mind to our customers and keeping their production on the move, around the clock. From 4-hour response, ad hoc call outs to full 24 hour on site cover, we offer a true partnership in service and support.
At KernPack we understand that reducing machine downtime is critical for production. Service and machine support are essential to enable your machines to work at their best, day in, day out. As a global technology leader we are proud of our reputation, built on world class engineering and our continual commitment to customers.
We offer service contracts that have absolutely no hidden charges.
- UK based call centre manned 24 hours a day, every day
- Service contracts from single shift to 24 x 7 x 365
- Field based, site supported or a mixture to suit you
- Preventative maintenance at a time convenient to you
- 24 x 7 x 365 technical support and spare parts provision if required
- Regular review meetings
- Continual Improvement programmes
Find out how you can get perfect peace of mind by calling our service people today.
Vital components delivered promptly
Kern spares provides guaranteed support to our customers for the supply of spare parts for both mailing and packaging machines.
From a comprehensive stockholding held in Hampshire and satellite locations nationwide, we aim to ship 90% of orders on the day of receipt.
If the part required is not available in the UK we work closely with Kern locations throughout Europe to ensure rapid acquisition and delivery.
In addition to Kern parts, our stockholding of over 12,000 lines also includes stocks of parts for a number of manufacturers including Bell and Howell, Tecno D, ATS-Tanner, National Presort, Tecnovac, GSP and LP Packaging.
In conjunction with our service team we can also offer a parts fitting service if required.
To find out how your business can benefit from buying your parts and consumables from us, call us now or get in touch with our service experts.