Hospitality is one of the industries that has suffered the most through the Coronavirus crisis, and who have had to redesign the way they do business to ensure the safety of their staff and customers, and survival of their business. Self-service lockers present a solution for businesses to change the way they operate and adapt to new consumer behaviours and needs.

Smart lockers offer convenient, safe storage without the need for human intervention. This means that accommodation providers for example can offer secure storage for things like room keys, guest mail, luggage, newspapers, and even continental breakfast, without taking staff away from other important jobs, and offering innovative solutions to valuable customers.

As Covid-19 restrictions increase again right across the UK, restaurants are having to find new ways to interact with customers and reach consumers directly. Foodservice providers need to find a way into consumer homes. According to Mintel, instead of delivering cooked meals, some foodservice brands have started selling meal kits and pre-packed meal kits with recipe cards which enable customers to cook restaurant quality meals themselves at home with all the necessary elements of the meal provided in kit form. Kern refrigerated and frozen lockers offer an innovative solution to both consumers and the foodservice industry. Cold items are kept cool right up until the customer collects them, keeping them fresh and safe for longer, and frozen foods are stored at the correct, consistent safe storage temperature. Customers pick up their order at a time that suits them, any time of the day or night, without compromising food quality or safety.

With a smart locker you can place the items in the lockers and allow people to collect simply by scanning a QR code on their phone. Food orders can be placed into the temperature controlled locker ready for the consumer to collect when they receive a notification that their order is ready for collection. This limits the amount of human contact needed, creating a more frictionless pick-up system.

It’s vital for restaurants and foodservice operators to continue rolling out value-added concepts to make up for the loss of income through Covid-19 restrictions and closures, and cater to those who are still staying and working at home, whether its offering their online menu for order and collection, or home delivery of meal ingredients.

To find out how Kern’s range of smart, secure and simple locker terminals can support your business, get in touch by email or phone.


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